Last Updated: 01/12/2026This Shipping Policy explains how prescription medications ordered through Lumen Meds are fulfilled and delivered. By placing an order through our platform, you agree to the terms outlined below.
  1. Prescription Review & Order Processing
    All prescription medication orders placed through Lumen Meds are subject to review and approval by a licensed healthcare provider.
    Orders are processed only after a prescription has been clinically approved.
    Once approved, the prescription is transmitted to a licensed U.S. pharmacy partner for fulfillment.
    Orders are not processed on weekends or U.S. federal holidays.
  2. Fulfillment by Licensed Pharmacy Partners
    Lumen Meds partners exclusively with licensed and credentialed U.S. pharmacies to dispense and ship prescription medications in compliance with all applicable federal and state pharmacy laws.
    All medications are dispensed and shipped directly by the pharmacy.
    Lumen Meds does not compound, dispense, or ship medications.
    The dispensing pharmacy is responsible for packaging, labeling, and carrier selection.
  3. Shipping Method & Delivery Timeframes
    GLP-1 Medications
    All GLP-1 medications are shipped using 1-Day (Next-Business-Day) Delivery to ensure medication integrity and timely patient access.
    Shipping Method: 1-Day / Next-Business-Day Delivery
    Carriers: USPS, UPS, FedEx, or other licensed medical-grade carriers selected by the pharmacy
    Delivery Area: United States only
    Once a prescription is approved and released to the pharmacy, orders typically ship within 1 business day and arrive the following business day.
    Shipments do not occur on weekends or federal holidays unless otherwise determined by the dispensing pharmacy.
  4. Shipping Costs
    Shipping costs, including 1-day delivery, are either:
    Included in the program or membership price, or
    Clearly disclosed at checkout prior to payment confirmation
    Any applicable shipping fees are presented before the order is finalized.
  5. Tracking & Shipping Notifications
    Once an order ships, customers will receive a confirmation email that includes:
    The shipping carrier
    A tracking number
    An estimated delivery date
    Tracking information is typically available within 24 hours after shipment pickup by the carrier.
  6. Delayed, Lost, or Damaged Shipments
    While Lumen Meds works with licensed pharmacies and reliable carriers, shipping delays or disruptions may occur due to weather, carrier issues, or circumstances beyond our control.
    If your shipment is delayed, damaged, or marked as delivered but not received:
    Contact Lumen Meds Support promptly.
    We will coordinate with the dispensing pharmacy and carrier to assist with resolution where appropriate.
    Lumen Meds is not responsible for carrier delays but will provide reasonable assistance in addressing delivery issues.
  7. Address Changes & Order Modifications
    Shipping address changes or order modifications must be requested immediately after placing an order.
    Changes cannot be guaranteed once the prescription has entered fulfillment or shipping.
    Please contact Customer Support as soon as possible for assistance.
  8. Returns & Refunds
    Due to the nature of prescription medications:
    Prescription medications cannot be returned once shipped, except as required by law.
    If an order is incorrect, damaged, or dispensed in error, please contact Customer Support for assistance in accordance with our Refund Policy.
  9. Shipping Restrictions
    Prescription medications are shipped only within the United States
    International shipping is not available
    Certain medications may require temperature-controlled or specialty packaging, which is handled by the dispensing pharmacy.
  10. Contact Information
    For questions regarding shipping, delivery, or order status:
    Lumen Meds Customer Support
    Email: support@lumenmeds.com
    Phone: (844) 224-2621
    Business Hours: Monday–Friday, 9:00 a.m.–5:00 p.m. (Eastern Time)
128 Sunset Blvd #1214
New Castle, DE 19720
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Lumen Meds operates as a marketplace platform that connects patients with independently licensed healthcare providers who deliver medical care through our patient portal. Lumen Meds does not directly dispense medication or provide medical services; all clinical decisions are solely made by independent providers. Payment does not guarantee that a prescription will be issued or that medication will be dispensed. Any prescriptions provided are based solely on the professional judgment of the healthcare provider. The information on this website is for general informational purposes only and is not intended as a substitute for personalized medical advice, diagnosis, or treatment. Always consult your licensed healthcare provider regarding any medical concerns. This platform serves as an advertisement for healthcare services, not for any specific prescription medications. Disclaimer: FDA‑approved brand‑name medications, including Wegovy® and Ozempic®, are exclusively manufactured and distributed by Novo Nordisk®. Mounjaro® and Zepbound® are exclusively manufactured and distributed by Eli Lilly and Company®. Lumen Meds is not affiliated with, endorsed by, or sponsored by any of these companies or their products. Please note that compounded medications are not reviewed or approved by the U.S. Food and Drug Administration (FDA) for safety or efficacy. However, they are prepared by licensed compounding pharmacies in compliance with Section 503A of the Federal Food, Drug, and Cosmetic Act, which allows for compounding of medications based on a valid patient‑specific prescription from a licensed healthcare provider.