Lumen Meds – Notice of Privacy Practices

Effective Date: 10/08/2025This Notice of Privacy Practices (“Notice”) describes how Lumen Meds LLC (“Lumen Meds,” “we,” “our,” or “us”) may use and disclose your Protected Health Information (“PHI”), and your rights regarding that information. We are required by law to maintain the privacy and security of your PHI and to provide you with this Notice.
How We May Use and Disclose Your InformationWe may use and share your PHI for the following purposes without additional authorization:
Treatment

To provide, coordinate, or manage your health care services.
To share information with doctors, pharmacies, labs, and other providers involved in your care.

Payment

To bill and collect payment for services or medications.
To share information with your insurance company, pharmacy benefit manager, or other payors as needed.

Healthcare Operations

For quality assessment, audits, training, and compliance reviews.
For business management, planning, and customer service.

Other Permitted Uses and DisclosuresWe may also disclose your PHI without your authorization in the following situations:

Public health activities (reporting diseases, adverse events, recalls).
Health oversight (audits, inspections, investigations).
Law enforcement or legal processes (as required by law or court order).
To prevent a serious threat to health or safety.
Specialized government functions (military, national security, correctional institutions).
Workers’ compensation claims.

Uses Requiring Your AuthorizationWe will not use or disclose your PHI for the following unless you give us written authorization:

Marketing communications.
Sale of PHI.
Certain research activities.

If you authorize us, you may revoke your authorization at any time.
Your RightsYou have the following rights regarding your PHI:

Access: You can request to see or get a copy of your medical and billing records.
Amendment: You may request changes to your records if you believe they are incorrect or incomplete.
Restrictions: You may request that we limit how we use or disclose your PHI.
Confidential Communications: You may request that we contact you at an alternative address or phone number.
Accounting of Disclosures: You may request a list of disclosures we made of your PHI, except for treatment, payment, and healthcare operations.
Paper Copy: You may request a paper copy of this Notice, even if you received it electronically.

To exercise these rights, please contact our Privacy Officer (listed below).
Our Duties

We are required by law to maintain the privacy and security of your PHI.
We must notify you promptly if a breach occurs that may compromise the privacy or security of your PHI.
We are required to follow the terms of this Notice.
We reserve the right to change this Notice. Any changes will apply to PHI we already have and will be posted on our website.

ComplaintsIf you believe your privacy rights have been violated, you may file a complaint with us or with the U.S. Department of Health and Human Services (HHS). Filing a complaint will not affect the care or services you receive.

To Lumen Meds:
Privacy Officer
Lumen Meds LLC
128 Sunset Blvd #1214
New Castle, DE 19720
support@lumenmeds.com
(844) 224-2621

To HHS:
U.S. Department of Health & Human Services
Office for Civil Rights (OCR)
https://www.hhs.gov/ocr/privacy/hipaa/complaints/