Lumen Meds – Notice of Privacy Practices

Effective Date: 10/08/2025This Notice of Privacy Practices (“Notice”) describes how Lumen Meds LLC (“Lumen Meds,” “we,” “our,” or “us”) may use and disclose your Protected Health Information (“PHI”), and your rights regarding that information. We are required by law to maintain the privacy and security of your PHI and to provide you with this Notice.
How We May Use and Disclose Your InformationWe may use and share your PHI for the following purposes without additional authorization:
Treatment
  • To provide, coordinate, or manage your health care services.
  • To share information with doctors, pharmacies, labs, and other providers involved in your care.
Payment
  • To bill and collect payment for services or medications.
  • To share information with your insurance company, pharmacy benefit manager, or other payors as needed.
Healthcare Operations
  • For quality assessment, audits, training, and compliance reviews.
  • For business management, planning, and customer service.
Other Permitted Uses and DisclosuresWe may also disclose your PHI without your authorization in the following situations:
  • Public health activities (reporting diseases, adverse events, recalls).
  • Health oversight (audits, inspections, investigations).
  • Law enforcement or legal processes (as required by law or court order).
  • To prevent a serious threat to health or safety.
  • Specialized government functions (military, national security, correctional institutions).
  • Workers’ compensation claims.
Uses Requiring Your AuthorizationWe will not use or disclose your PHI for the following unless you give us written authorization:
  • Marketing communications.
  • Sale of PHI.
  • Certain research activities.
If you authorize us, you may revoke your authorization at any time.
Your RightsYou have the following rights regarding your PHI:
  • Access: You can request to see or get a copy of your medical and billing records.
  • Amendment: You may request changes to your records if you believe they are incorrect or incomplete.
  • Restrictions: You may request that we limit how we use or disclose your PHI.
  • Confidential Communications: You may request that we contact you at an alternative address or phone number.
  • Accounting of Disclosures: You may request a list of disclosures we made of your PHI, except for treatment, payment, and healthcare operations.
  • Paper Copy: You may request a paper copy of this Notice, even if you received it electronically.
To exercise these rights, please contact our Privacy Officer (listed below).
Our Duties
  • We are required by law to maintain the privacy and security of your PHI.
  • We must notify you promptly if a breach occurs that may compromise the privacy or security of your PHI.
  • We are required to follow the terms of this Notice.
  • We reserve the right to change this Notice. Any changes will apply to PHI we already have and will be posted on our website.
ComplaintsIf you believe your privacy rights have been violated, you may file a complaint with us or with the U.S. Department of Health and Human Services (HHS). Filing a complaint will not affect the care or services you receive.
  • To HHS:
    U.S. Department of Health & Human Services
    Office for Civil Rights (OCR)
    https://www.hhs.gov/ocr/privacy/hipaa/complaints/
128 Sunset Blvd #1214
New Castle, DE 19720
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Privacy PolicyTerms Of Use
Lumen Meds operates as a marketplace platform that connects patients with independently licensed healthcare providers who deliver medical care through our patient portal. Lumen Meds does not directly dispense medication or provide medical services; all clinical decisions are solely made by independent providers. Payment does not guarantee that a prescription will be issued or that medication will be dispensed. Any prescriptions provided are based solely on the professional judgment of the healthcare provider. The information on this website is for general informational purposes only and is not intended as a substitute for personalized medical advice, diagnosis, or treatment. Always consult your licensed healthcare provider regarding any medical concerns. This platform serves as an advertisement for healthcare services, not for any specific prescription medications. Disclaimer: FDA‑approved brand‑name medications, including Wegovy® and Ozempic®, are exclusively manufactured and distributed by Novo Nordisk®. Mounjaro® and Zepbound® are exclusively manufactured and distributed by Eli Lilly and Company®. Lumen Meds is not affiliated with, endorsed by, or sponsored by any of these companies or their products. Please note that compounded medications are not reviewed or approved by the U.S. Food and Drug Administration (FDA) for safety or efficacy. However, they are prepared by licensed compounding pharmacies in compliance with Section 503A of the Federal Food, Drug, and Cosmetic Act, which allows for compounding of medications based on a valid patient‑specific prescription from a licensed healthcare provider.